Orders & Returns

How ordering, collection, returns and refunds work at Voltaic Select. Your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act always apply, and nothing on this page takes them away.

Last updated: October 2026

1. Placing an order

When you order on voltaicselect.co.za, you'll get an email confirming we've received it. Your order is confirmed once payment has cleared and we've checked stock. If an item turns out to be unavailable, or a price on the site is clearly wrong, we'll contact you before going any further. If you'd rather not go ahead, you'll get a full refund.

All prices are in South African Rand and [include VAT / we are not VAT registered]. Card payments go through a secure third-party payment provider [e.g. Yoco or PayFast]. We never see or store your card details.

2. Collection and delivery

Orders are collected from Plot 9 Kwagga St, Quaggafontein, Bloemfontein, 9301. We'll let you know when your order is ready. Please bring your ID and order number, and tell us beforehand if someone else is collecting for you. Please collect within [14] days of hearing from us, or let us know if you need more time.

Need your order delivered? Add a note at checkout. We'll contact you with a delivery option and cost, and we'll only arrange delivery once you've agreed to it.

Please inspect your item when you collect it or when it's delivered. Note any visible damage or missing parts before signing for it.

3. Dead on arrival (DOA)

If an item doesn't work when you receive it, please contact us within 3 working days so we can sort it out quickly. We'll test the item to confirm the fault and to check it wasn't caused by incorrect setup, charging or use.

If it's confirmed as DOA, you can choose a free replacement or a full refund. If a replacement isn't in stock, we'll refund you in full. We cover the cost of getting the item back to us.

4. Wrong item supplied

If we've sent you the wrong product, contact us within 3 working days of receiving it. We'll swap it for the correct one at no cost to you, including transport.

5. Changing your mind

Under the Electronic Communications and Transactions Act, you can cancel an online purchase for any reason within 7 days of receiving it. To do this:

• Let us know in writing within the 7 days.
• Return the item unused and complete, in its original packaging, with all keys, chargers, accessories and manuals.
• Pay the direct cost of getting it back to us. Return transport costs aren't refunded.

We'll refund you within 30 days of your cancellation. This doesn't apply to items made or configured to your specification.

6. Faulty items after the first few days

The Consumer Protection Act gives you six months from the day you receive an item to return it if it's defective, unsafe or not fit for its purpose. We'll test the item first. If the fault is confirmed, you can choose a repair, a replacement or a refund, at our cost. If a repaired item develops the same fault within three months, we'll replace it or refund you.

This doesn't cover normal wear and tear, accidents, misuse, unauthorised modifications, or damage from not following the charging and maintenance instructions.

Many products also carry a manufacturer's warranty of [period]. That applies on top of your CPA rights, not instead of them.

7. Lithium batteries

Lithium batteries count as dangerous goods for transport. Please don't post or courier a battery, or a vehicle with a battery fitted, back to us yourself. Contact us and we'll arrange a safe return.

8. How to return an item

All returns need a Return Authorisation from us first. Contact us at [email] or [phone] with:

• your order number
• what you're returning and why
• photos, if the item is faulty or damaged

We'll confirm the return and arrange collection or drop-off at our Bloemfontein premises. Items sent back without authorisation may be refused.

9. Refunds

Refunds go back to the payment method you originally used, within [7] business days of us receiving and checking the item, and in any case within the timeframes above.

Questions?

Contact us at [email] or [phone], or use the form on our contact page.